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Submit a support ticket

Use the Aptiv Support Desk inside Qualifier to report a problem, ask a question, request a feature, or tell Aptiv about a configuration change or new vehicle data recorder (VDR).

The desk creates a ticket and emails you, along with any watchers you add, as the request progresses.

Open the support desk​

Click the support desk icon in the top right of the window. It opens in a drawer.

The support desk drawer

The drawer lists your active requests.

Filter your requests​

With the drawer open, click the filter icon to filter by date or by status.

Filtering support requests

Create a request​

Click Create New Request, choose a request type, and fill in as much detail as you can. Fields marked with a red asterisk are required.

Include what you were doing, what happened, and what you expected. Specific detail helps the support team give you a useful answer sooner.

Comment on or edit a request​

  1. Click View Request on the ticket you want.
  2. In the drawer that opens you can:
    • Read the title, previous comments, and previous attachments
    • Edit watchers, add a comment, or add an attachment
  3. Click Submit.

To leave without changing anything, click the x in the top right. Do not use Cancel Request for this: that cancels the whole ticket.

Cancel a request​

Open the request and click Cancel Request, then confirm.